Serco Canada Inc. is a Service System Manager for Employment Services in the Province of Ontario and is is committed to helping jobseekers in Ontario find meaningful employment opportunities through the EmployNext program. We are dedicated to supporting individuals in their journey towards sustainable employment via personalized services and innovative solutions.

As a Remote Job Coach for the EmployNext program you will play a crucial role in assisting jobseekers across Ontario in finding employment opportunities while working remotely. Your primary responsibilities will include conducting employment assessments, providing jobseeker referrals to employment service providers and community partners, and offering light touch services to jobseekers who choose to receive remote assistance.

In this role, you will: 

• Conduct comprehensive employment assessments for jobseekers to identify their skills, strengths, and employment goals.
• Provide remote job coaching and support to jobseekers in navigating the job search process effectively.
• Offer referrals to employment service providers and community partners based on the individual needs and preferences of jobseekers.
• Assist jobseekers in developing resumes, cover letters, and other job search materials tailored to their desired positions.
• Facilitate job search-related activities, including job matching, application submissions, and interview preparation.
• Coach jobseekers with the use of digital service delivery tools.
• Collaborate with jobseekers to identify opportunities for skills development and training programs, and provide referrals accordingly.
• Maintain accurate and up-to-date records of jobseeker interactions and progress in the designated database or system.
• Stay informed about industry trends, labor market information, and available resources to better support jobseekers in their employment journey.
• Adhere to all relevant policies, procedures, and regulations governing the provision of employment services.

To be successful in this role, you will need: 

• Bachelor’s degree in a relevant field such as Counseling, Psychology, Social Work, Human Resources, or related field.
• Previous experience in employment counseling, job coaching, career development, or related field preferred.
• Strong understanding of the Ontario labor market, employment services landscape, and available resources for jobseekers.
• Excellent communication skills, both written and verbal, with the ability to effectively engage and motivate jobseekers remotely.
• Proficiency in utilizing remote communication tools such as video conferencing, email, and phone to deliver services.
• Ability to work independently and manage multiple priorities in a fast-paced, remote work environment.
• Empathetic and client-centered approach to supporting jobseekers from diverse backgrounds and experiences.
• Proficient computer skills, including familiarity with Microsoft Office suite and database management systems.

Qualifications: 

• Demonstrate understanding of Employment Ontario programs and the employability sector.  Experience in other areas will be considered.
• Bilingual- Speak French and English.
• Demonstrate an understanding of social services sectors and the key local organizations and partners supporting specialized populations (Indigenous, Youth, Francophone, Persons with Disabilities, Newcomers, Black and Racialized)
• Post Secondary Education in a related field considered an asset.
• Possess a valid Driver’s License and ability to travel as required.
• Must be able to Pass Criminal Record Check (CPIC).
• Proficiency in additional languages such as French, Cree or Ojibwa are considered an asset.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.