Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers. As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.   Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

SUMMARY/PURPOSE:

• Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc. 

• Participate in supporting air traffic operations by processing and coordinating ATC data in accordance with established military and civil aviation standards.
• Responsible for compiling, verifying, and distributing operational data such as flight movements, weather updates, runway conditions, and emergency notifications, which are essential for informed decision-making by air traffic controllers and pilots.
• Ensure compliance with all Serco Canada Inc. policies, including the Code of Conduct and Ethics, the Serco Management System, and performance development requirements.

KEY RESPONSIBILITIES:

• Other related duties relevant to this position as may be required. 
• Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
• Data Coordination & Compliance
• Process ATC data in alignment with:
• CF ATC Management Orders (B-GA-164-000/AA-001)
• Manual of Air Traffic Services (MATS)
• DND/PWGSC/SFMI Scope of Work for 5 Wing
• 5 Wing/Serco ATC Section Orders
• 5 Wing Flying Orders
• Maintain strict adherence to all regulatory and operational procedures.
• Operational Support
• Coordinate with the London Flight Information Centre (FIC) for VFR arrivals/departures, NOTAMs, and Runway Surface Condition Reports.
• Provide updates including ATIS, emergencies, runway status, and PIREPs.
• Log critical operational data such as runway activity, emergencies, equipment status, and bird activity.
• Emergency & Communication Management
• Liaise with relevant agencies during emergencies and diversions.
• Ensure timely and accurate communication of operational changes and incidents.
• Data Entry & Reporting
• Utilize the Air Stats Program to enter and manage IFR/VFR traffic data.
• Compile and distribute weekly and monthly statistical reports.
• Ensure all deliverables and reports are completed accurately and on schedule.
• Team Contribution
• Demonstrate Serco values in daily operations.
• Perform additional duties as assigned by the Lead Tower Controller.

JOB REQUIREMENTS:

EDUCATION /CERTIFICATIONS:

• Valid Class 5 NL Driver’s License is required. 
• Ability to obtain and maintain Secret Level II security clearance is required. 
• Must possess or be eligible to obtain a Transport Canada Radio Operator Certificate (ROC-A).
• Ability to obtain and maintain Secret Level II security clearance.
• Must pass and maintain a Class II Aviation Medical.
• Solid understanding of aviation regulations and local procedures.
• Familiarity with civil and military flight operations in Goose Bay is an asset.
• Valid Class 5 NL Driver’s License and ability to provide a driver’s abstract.
• Must pass a pre-employment drug and alcohol screening.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.