Serco Canada Inc. is a Service System Manager for Employment Services in the Province of Ontario and is committed to helping jobseekers in Ontario find meaningful employment opportunities through the EmployNext program. We are dedicated to supporting individuals in their journey towards sustainable employment via personalized services and innovative solutions.

The Better Jobs Ontario program is an application-based grant initiative that provides unemployed individuals with financial assistance for skills training of up to 52 weeks in duration. The goal is to help participants transition into high-skill, in-demand occupations. This program is available to individuals who are unemployed, have been laid off, or come from low-income households and are experiencing challenges attaching to the labour market.

We are seeking a dedicated and detail-oriented Better Jobs Ontario Specialist to join our team. This role is pivotal in supporting individuals through the initial stages of the Better Jobs Ontario program. The successful candidate will guide clients through the assessment process, determine their eligibility and suitability for the program, and help them identify the most appropriate training programs and educational institutions to support their career goals.

Key Responsibilities:

• Conduct comprehensive assessments with clients remotely to determine eligibility and suitability for the Better Jobs Ontario program.
• Guide clients through the application process, ensuring all documentation is complete and accurate.
• Collaborate with clients to identify career goals and recommend suitable training programs and colleges.
• Maintain up-to-date knowledge of eligible training providers and program offerings.
• Refer clients to the appropriate Employment Service Provider.
• Maintain accurate and confidential client records in accordance with organizational and program guidelines.
• Liaise with internal teams and external partners to ensure seamless service delivery.

Meet your Recruiter!

• Post-secondary education in career development, social services, education, or a related field.
• Experience in employment services, career counseling, or program administration is preferred.
• Strong understanding of the Better Jobs Ontario program or similar government-funded training initiatives.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work independently and manage multiple client files simultaneously.
• Proficiency in Microsoft Office and client management systems.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.