Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defence and safety of our soldiers.

As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.   Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.

You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

Responsible to lead the Serco Real Property (RP) team of planners, power engineers, projects and trades and work with our Real Property partners, with the aim of providing a first-class service to our 5 Wing and Real Property Operations (North) customers, as well as the growth of our business with third-party clients.

SUMMARY/PURPOSE:

Serco is the main contractor responsible for delivering non-core military support services at 5 Wing Goose Bay. This role plays a critical part in ensuring the effective delivery of infrastructure and maintenance services by:

• Leading the delivery of technical and maintenance services by managing internal trades teams and overseeing the performance of an engineering subcontractor.
• Managing the engineering subcontractor, ensuring their work aligns with contractual obligations, operational goals, and client expectations.
• Acting as the primary liaison between Serco, DND-Real Property Operations, subcontractors, and other stakeholders to drive service excellence, compliance, and continuous improvement across all infrastructure systems and project activities.
• Ensuring compliance with all Serco Canada Inc. policies and procedures, including but not limited to the Code of Conduct and Ethics, Serco Management System, and Performance Development Reviews (PDRs).

KEY RESPONSIBILITIES:

• Lead daily operations of Serco’s maintenance trades team in alignment with the Statement of Work (SOW) and long-term facility plans. Communicate key business objectives to front-line staff and ensure the team is properly trained for assigned duties.
• Oversee the operation and maintenance of critical infrastructure systems, including Fire Suppression systems, HVAC, electrical, plumbing, millwright, water/sewer, carpentry, painting, welding, arrestor gear and Central Heat Power Plant operations.
• Manage and direct the activities of the engineering subcontractor to ensure all assigned tasks are executed in full compliance with the Statement of Work (SOW), contractual requirements, and quality standards.
• Monitor subcontractor performance to ensure compliance with contract terms, safety standards, and service quality.
• Support engineering subcontractors in client communications and provide updates on work orders and project tasks.
• Support project planning and execution, ensuring adherence to timelines, budgets, and resource allocations.
• Ensure Task Authorization (TA) projects remain on track with respect to budget, timelines, labor, and materials.
• Manage staffing activities including recruitment, scheduling, training, and performance evaluations.
• Coordinate with internal departments (e.g., Supply, Transport, Environment, Firehall) to ensure operational readiness and resource availability.
• Oversee budget management, financial transactions, and support business growth initiatives. Ensure timely and accurate closure of work orders to enable efficient billing and payment processes. Track and report on key performance indicators such as service quality, productivity, customer satisfaction, and financial performance. Ensure all Serco work orders associated with a project are accurate and closed in a timely manner to allow for efficient billing and payment.
• Maintain strong relationships with clients and stakeholders, including DND/RPOps, and provide regular service updates.
• Promote a culture of accountability, safety, and continuous improvement across all team activities.
• Perform other related duties as required to support operational success.
• Ensure compliance with Serco policies, occupational health and safety regulations, drug and alcohol, environmental standards, and quality procedures

Meet your Resruiter!

EDUCATION /CERTIFICATIONS:

• Diploma or degree in Engineering, Facilities Management, Building Systems, or a related technical discipline.
• Business Administration Degree
• Additional certifications such as PMP (Project Management Professional), CET (Certified Engineering Technologist), or Facility Management Professional (FMP) are considered assets.
• Valid Class 5 NL Driver’s License is required. 
• Ability to obtain and maintain Secret Level II security clearance is required. 
• Ability to pass a Pre-employment Alcohol & Drug Test.
• Must be able to obtain drivers abstract.

KNOWLEDGE and EXPERENCE

• Minimum 5–8 years of progressive experience in technical services, facilities operations, or engineering project management.
• Engineering, construction, or facilities maintenance background.
• Previous management experience.
• Previous experience of working in the military/defence sector would be an asset.
• Experience of working with contracts, and commercial and labour agreements.
• Solid understanding of logistics operations principles, budget analysis and project management practices.
• Solid understanding of budget analysis and project management practices.
• Thorough understanding of the operational aspects of a facilities maintenance and management program - technical, business, and financial.
• Working knowledge of contracts, and commercial and labour agreements.
• Strong project management skills with the ability to work on and track multiple projects simultaneously.
• Excellent IT skills, including the Microsoft Office system.
• Previous experience of working in the military/defence sector.
• Demonstrated experience managing both internal trades teams and subcontracted engineering service providers.
• Proven track record in overseeing complex infrastructure systems and maintenance operations.

SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving):

• Strong knowledge of building systems including Fire Suppression systems, HVAC, electrical, plumbing, millwright, water/sewer, carpentry, welding, and CHP plant operations.
• Familiarity with interpreting and applying Statements of Work (SOW), service level agreements (SLAs), and technical specifications.
• Proficient in using Computerized Maintenance Management Systems (CMMS) and enterprise reporting tools.

Leadership & Management Skills

• Effective leadership and team management skills, including performance evaluation, scheduling, and resource planning.
• Ability to manage budgets, financial reporting, and support business development initiatives.
• Skilled in coordinating cross-functional teams and managing multiple priorities in a dynamic environment.
• Solid technical, business and project management knowledge.
• Excellent collaborative leadership and organizational skills.
• Stellar internal and external relationship building skills.
• Strong degree of integrity and judgment.

Communication & Interpersonal Skills

• Strong verbal and written communication skills for engaging with clients, subcontractors, and internal stakeholders.
• Ability to build and maintain collaborative relationships with partners such as DND/RPOps and internal departments.
• Conflict resolution and problem-solving capabilities in high-pressure situations.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.