The Employment Services Director will lead Serco’s service delivery team to implement the next phase of Alberta’s Employment Services program.

About Serco: Serco is a leading provider of professional, technology, engineering and management services. We advise, design, integrate, and deliver solutions that drive impact. Our customer-first approach, robust portfolio of services, and global experience enable provide both outcomes and value.

With extensive global experience in human services, Serco supports youth, vulnerable women, newcomers, Indigenous persons, newcomers, veterans and their families with career guidance, employment services and wrap-around supports. Operating in Canada under the brand EmployNext, Serco is dedicated to transforming the job search experience for both jobseekers and employers across Canada. We do this through innovative service and technology design, evidence and outcomes driven program delivery, and a commitment to industry and community partnerships.

The Opportunity:  As Serco expands its programs and partnerships in Canada, we intend to hire an experienced and accomplished Program Director to lead the operations team in Alberta. The position requires high energy and dynamic interaction with our government customers, community partners, local job training and support service providers, local and national industry partners, employers and job seekers.

Primary Duties and Responsibilities:

• Manage the full contract life cycle of the Alberta portfolio of contracts.
• Lead a multi-functional team that will develop, implement, monitor and improve effective pathways for employment.
• Enable job seekers to achieve sustainable employment or income in coordination with job connection, life stabilization and skills or training programs.
• Interact with senior Government and broader Public Sector stakeholders to understand and contribute to policy.
• Interact with employers, unions, municipalities, and other local stakeholders to appreciate local economic conditions to improve employment initiatives.
• Coordinate, supervise, and collaborate with local, regional, and provincial service providers (skills coaching, training, life stabilization). Optimize a service delivery network to achieve positive employment outcomes.
• Identify, develop, and strengthen sources of long term, sustainable competitive advantage. Evolve and deliver a strategy of operational excellence and business growth.
• Ensure Serco’s contracts are sustainable and profitable across a range of economic circumstances.

Business Development

• Proactively manage opportunities to organically grow and expand the business.
• Support other Serco Canada contracts and BD staff for rebids or proposal developments when requested.

Competencies

• Effective communication skills and ability to work cross functionally within the organization.
• Solid technical, business and project management knowledge.
• Excellent collaborative leadership and organizational skills.
• Stellar internal and external relationship building skills.
• Strong degree of integrity and judgment.
• Able to effectively delegate authority as required.
• Willing to take ownership for the outcomes of projects within scope of responsibility.
• Strong planning, coordination, execution and analytical skills.

Qualifications:

• Detailed understanding of Alberta employment support programs and the employability sector. Experience in other jurisdictions may be considered.
• Demonstrable understanding of the education and skills training sectors, their market opportunities and key organizations.
• Experience operating in a multi-stakeholder environment.
• Politically incisive in communicating effectively with customers, sector stakeholders, partners and external bodies as relevant
• 5+ years of experience in a senior position with P&L responsibilities in the employment and employability sector.
• Bachelor Degree in Management or a related field. Master's Degree preferred.
• Proven track record in the full life cycle of leading a business from market shaping, through bidding to management of planning, operations, maintenance, & customer service; to sustainable partnerships and business growth
• Successful track record in building, leading and retaining teams of excellent talent
• Excellent people leadership skills. Must be skilled in communicating, cross cultural management, organizational culture development and motivating staff
• Thorough understanding of all aspects of operational safety, environmental and security/confidentiality issues.
• Must be able to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

Health & Safety, Environmental:

• Ensure compliance with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, and quality.
• Responsible for the safety of all personnel, equipment, and facilities under the scope of this position, in accordance with Provincial, Federal, Serco and customer safety regulations and procedures.
• Accountable for developing and tailoring plans to drive for results in the areas of safety, compliance, service delivery and cost.

Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.