SUMMARY/PURPOSE:

• Provide strategic leadership and oversight for the delivery of contracted support services, including janitorial, supply warehouse, mechanic shop, roads and grounds maintenance, and heavy equipment operations at 5 Wing Goose Bay.
• Ensure operational readiness and regulatory compliance through effective planning, resource allocation, and maintenance of infrastructure, equipment, and facilities.
• Lead snow and ice control operations on airfield surfaces and residential areas, ensuring safe, timely, and efficient response to weather conditions.
• Drive continuous improvement by monitoring performance metrics, optimizing logistics strategies, and ensuring alignment with client objectives and Serco’s business goals.
• Uphold Serco’s values and policies while fostering a culture of safety, accountability, and customer satisfaction across all service areas.

KEY RESPONSIBILITIES:

• Lead and oversee the delivery of contracted logistics and support services at 5 Wing Goose Bay, ensuring alignment with client expectations and operational standards.
• Develop and manage departmental budgets for operating and capital planning, monitor expenditures, and identify cost-saving opportunities while maintaining service quality.
• Direct and support subordinate managers and staff in executing daily operations, long-term planning, and performance improvement initiatives.
• Coordinate closely with military leadership and contract stakeholders to ensure mission alignment and fulfillment of contractual obligations.
• Ensure operational readiness through proper training, certification, and compliance for personnel operating heavy equipment and handling hazardous materials.
• Oversee and coordinate daily operations across multiple support functions including janitorial services, supply warehouse, mechanic shop, roads and grounds maintenance, and heavy equipment operations.
• Plan and supervise snow removal operations on runways, taxiways, and residential zones using heavy equipment, ensuring timely and efficient response to weather conditions.
• Develop and implement logistics strategies to optimize resource allocation, inventory control, and maintenance scheduling across all departments.
• Lead emergency response and contingency planning for severe weather, equipment failures, and other mission-critical disruptions.
• Promote a strong safety culture by leading risk assessments, enforcing compliance, and driving continuous improvement in health and safety practices.
• Maintain accurate operational records and documentation to support audits, inspections, and performance reporting.
• Develop and manage effective relationships with client representatives, suppliers, and community partners to support seamless service delivery and operational excellence.
• Recruit, develop, and lead a high-performing team, delegating responsibilities appropriately and holding staff accountable through formal and informal performance management practices.
• Oversee key supplier relationships and collaborate with corporate departments and external partners to support operational success.
• Represent Serco in joint ventures and partnerships, aligning initiatives with strategic and contractual goals while modeling core values and fostering a culture of accountability, integrity, and service excellence.

JOB REQUIREMENTS:

EDUCATION /CERTIFICATIONS:

• A college diploma or university degree in logistics, supply chain, business, engineering, or a related field is preferred.
• Certifications such as PMP (Project Management Professional), CSCP (Certified Supply Chain Professional), or CPL (Certified Professional Logistician) are highly valued.
• Training in health & safety, environmental compliance, or heavy equipment operations is considered an asset.
• Minimum of eight (8-10) years demonstrated work experience.  Other combinations of education and experience may be considered.
• Possession of a valid Class 5 NL Driver’s license.
• Ability to obtain and maintain Secret Level II security clearance is required.
• Ability to pass pre-employment Drug and Alcohol test.

KNOWLEDGE and EXPERENCE

• Demonstrated leadership and performance management experience in supervisory or managerial roles, ideally within logistics, operations, or infrastructure support.
• Proficient in Microsoft Office 365 suite; familiarity with MS Project.
• Strong grasp of logistics, technical operations, and financial principles.
• Hands-on experience with Serco’s Defence contract at 5 Wing Goose Bay, with strong technical understanding of its systems, procedures, and operational frameworks.
• Background in military base or airport operations, including air traffic support and ground services.
• Solid understanding of supply chain management practices and principles.
• Working knowledge of commercial and labour contracts; certifications such as PMP or equivalent program management credentials.

SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving):

• Strong interpersonal and communication skills, with the ability to engage effectively across all levels of the organization and with external stakeholders.
• Proven financial literacy, including budgeting, cost control, and resource allocation aligned with operational goals.
• Demonstrated leadership and team management abilities, fostering accountability, performance, and professional development.
• Skilled in conflict resolution and negotiation, with a focus on maintaining positive working relationships and operational harmony.
• Strategic problem-solving capabilities, with a proactive approach to identifying issues and implementing effective solutions.
• Ability to interpret and apply commercial and labour contract terms in operational decision-making.
• Competent in analyzing operational data to support continuous improvement and informed decision-making.
• Adaptable and resilient in dynamic environments, with a focus on maintaining service excellence under pressure.

MENTAL AND PHYSICAL EFFORT

• Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
• Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

• Little exposure to disagreeable elements
• Minor risk of injury, harm or illness

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.