The Manager, System Insights will lead Serco’s labour market and economic data and insights strategy to support the performance and growth of Serco’s Human Services portfolio.

About Serco: Serco is a leading provider of professional, technology, engineering and management services. We advise, design, integrate, and deliver solutions that drive impact. Our customer-first approach, robust portfolio of services, and global experience enable provide both outcomes and value.

With extensive global experience in human services, Serco supports youth, vulnerable women, newcomers, Indigenous persons, newcomers, veterans and their families with career guidance, employment services and wrap-around supports. Operating in Canada under the brand EmployNext, Serco is dedicated to transforming the job search experience for both jobseekers and employers across Canada. We do this through innovative service and technology design, evidence and outcomes driven program delivery, and a commitment to industry and community partnerships.

The Opportunity:  As Serco’s employment services portfolio continues to grow, we intend to hire an experienced and accomplished Manager to develop and leverage our labour market and economic data assets and partnerships to inform strategy, labour market planning, employer engagement and network intelligence.

The position requires a dynamic thinker who is energized by the opportunity to mobilize data and modelling to drive innovation and growth at Serco.

Primary Duties and Responsibilities:

• Maintain client / user experience data and outcomes analysis and reporting.
• Manage Serco’s labour market information, data assets, licenses, vendor relationships and partnerships.
• Support Serco’s Employer Engagement strategy by providing insights to support priority sector engagement, skills demand forecasting and local employer engagement.
• Maintain supply-side demographic and case-load analytics to support program outcomes and predictive modelling.
• Support Marketing and Communications and Growth teams in the mobilization of key insights to support content development and thought leadership.
• Interact with senior Government and broader Public Sector stakeholders to understand and contribute to policy.
• Interact with employers, unions, municipalities, and other local stakeholders to validate local economic conditions to improve employment initiatives.
• Participate in presentations and public speaking engagements as required.

Business Development

• Periodically, by secondment, conduct research and business development in new markets.
• Support business development and capture teams in the development of service design and strategy.
• Articulate Serco’s past performance and outcomes data.
• Support other Serco Canada contracts and BD staff for rebids or proposal developments when requested.

Competencies

• Proficiency in data analysis tools (e.g., R, Python, SQL).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Strong understanding of data modeling, data architecture, and database design.
• Solid knowledge of data management best practices and data governance frameworks.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) and compliance standards.
• Excellent analytical and problem-solving skills.
• Ability to translate complex data into actionable insights.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Aptitude for collaboration and effective communication with cross-functional teams.
• Strong presentation skills with the ability to convey data insights to non-technical stakeholders.
• Experience with cloud-based data solutions (e.g., AWS, Azure, Google Cloud Platform).
• Certification in data-related fields (e.g., Certified Analytics Professional, Microsoft Certified: Data Analyst Associate) is a plus.
• Strong attention to detail and commitment to data integrity.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience with machine learning algorithms and statistical methods is a plus.
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Qualifications:

• Demonstrable understanding of the employment, education and skills training sectors, market opportunities and key organizations across Canada
• Proven business development, capture and technical proposal writing experience and results.
• Experience operating in a multi-stakeholder environment.
• Politically incisive in communicating effectively with customers, sector stakeholders, partners and external bodies as relevant
• Bachelor Degree in Science, Technology, Business or a related field. Master's Degree preferred.
• Successful track record in developing and maximizing organizational data strategies.
• Thorough understanding of all aspects of operational safety, environmental and security/confidentiality issues.
• Must be able to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.